Practice Better AI ✨

We’re optimistic about the potential for AI to help health and wellness professionals have an even greater positive impact on their clients’ lives. We also recognize that this field of technology is new and evolving rapidly. Working with AI comes with many challenges and opportunities. So we’re approaching this work with consideration and care.

Read more about our commitments to our customers below. ↓

We believe that AI can power more human care.

We’re building the world’s first AI-empowered EHR because we believe that AI can empower humans to do what humans do best: help people live healthier lives.

What do we mean when we talk about AI?

AI is already woven into our daily lives. From spam filters in our inbox, to traffic predictions in our GPS tools, to the personalized suggestion in our streaming video feed, AI is already helping us work smarter, live better, and enjoy more of the things that we love.

AI is already powering advances in healthcare. AI helps us diagnose diseases with faster and more accurate image analysis. It powers wearable devices like Garmin, Fitbit, and Ouras that monitor health metrics, providing insights to users and helping them reach their health goals.

How does AI power more human care?

Health and wellness practitioners have increasingly started using AI to ease the burden of taking notes during client sessions, by using voice recognition software to transcribe conversations, summarize topics, and capture next steps.

That’s just one way in which AI is helping practitioners better serve their clients; AI listens closely and takes care of the manual data entry, while practitioners give their clients their full attention and expertise.

We believe we’re only at the very beginning of our journey with AI. There are many more ways we can be using AI to save time, prevent burnout, and help humans do what humans do best.

We’re building that future, right now, with you.

 We’re guided on our journey by some basic principles

Responsible

Responsible AI means we build AI into our tools and workflows based on ethics, not expediency. We believe that AI is best used to assist and accelerate human work where it’s helpful and transparent, and where its work can be checked and confirmed by human eyes.

“No client data is ever used to train models for Practice Better’s AI tool.”
Graeme Downes, Practice Better Cofounder and CTO

We’re guided by our Responsible Development Principles. We developed these principles to help us stay true to our core mission and values, even as we explore new and exciting ways to deliver on that mission for our customers.

Ethical

We’re committed to ensuring the well-being and trust of our customers, their clients, and our partners. We’re dedicated to walking this path in a way that upholds our responsibilities and ensures that the integration of AI into our platform is both seamless and beneficial.

“Rest assured that your data, whenever you’re doing a Telehealth session, is not used to inform the Telehealth session of another customer.”
Graeme Downes, Practice Better Cofounder and CTO
A screenshot that shows someone calling you on a mobile phone for your telehealth session. There are also logos on the side that depict which regulations Practice Better complies with, including HIPAA compliance, PIPEDA compliance, GDPR compliance, and PHIPA compliance.
A Practice Better product screenshot showing a variety of automation-based functions within Practice Better, including confirming booking requests, updating tags, and sending forms.

Supportive

We believe the best use of AI is as an assistant, or copilot, to help us do better as humans at what humans do best. We’re actively pursuing ways in which we can build the next generation of tools that will help more practitioners and clients live better lives.

Innovative

We’re leading the way as the #1 AI-powered EHR. We’re working hand in hand with forward-thinking practitioners who want to co-create a more client-centered future with us. We believe truly holistic care draws on whatever body of knowledge — or emerging technology — can help our clients and practitioners achieve their goals.

Frequently asked questions

How much does this AI Charting Assistant add-on cost?

You can enable this add-on if you are on the Starter plans and up.

The pricing is based on usage, and you will be billed based on the number of AI credits consumed. 2 AI credits = 1 minute of AI Summary usage.

Your first 600 minutes are free; after that, each AI credit costs $0.005, which translates into $0.01/min.

You can estimate the cost of this add-on based on your usage on the pricing page of the Practice Better website.

What is the AI Charting Assistant?

The AI Charting Assistant is comprised of AI Summary and AI Dictation.

AI Summary records, transcribes, and summarizes Practice Better Telehealth sessions, Zoom 1:1 sessions and in-person sessions.  AI summaries integrated into your session notes, in your preferred format: Bullet, Narrative or SOAP.

AI Dictation is a speech-to-text tool that captures accurate and secure notes while you talk.  

Both AI Summary and AI Dictation are HIPAA-compliant.

What languages does this support?

The following languages are currently supported for recording and transcription:

Dutch, English, French, German, Hindi, Indonesian, Italian, Japanese, Korean, Mandarin, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, and Ukrainian.

Currently, summaries and action items are supported in English.

Why would I use this add-on for telehealth if I already use Zoom AI Companion?

Practice Better’s AI Charting Assistant produces summaries and action items directly into your client-centered workflow by using your favorite note templates and integrating them into your notes. You can also choose your own preferred style of note format, including SOAP. The AI Charting Assistant is built specifically for practitioners like you and is deeply integrated into how you run your practice.

Is my data safe and secure?

Yes. The AI Charting Assistant is HIPAA, PHIPA, PIPEDA & GDPR-compliant.

Can I share the recording and/or transcript with my clients?

Yes. If you wish to share the recording and/or transcript, you can download the audio or transcription file and share it with them directly.

Can I disable the AI Charting Assistant?

You can turn the AI Charting Assistant off and on as you like.

“Practice Better’s AI Charting Assistant has cut my note-taking time in half. My clients appreciate having a resource to refer back to as well; not having to remember everything or feeling the pressure to take their own notes.”
Candice Esposito
Naturopathic and Functional Medicine Doctor

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