Practice Better, a leading practice management software, is revolutionizing the way practitioners work with the integration of AI technologies. In a recent interview with Graeme, the creator of Practice Better, we gained insights into the motivation behind incorporating AI into the software and the measures taken to ensure privacy and data security. This blog post provides a comprehensive overview of the interview and highlights the key features of Practice Better's AI tool.
The conversation begins with Hillary, the interviewer, questioning Graeme about the decision to incorporate AI into Practice Better. Graeme explains that the goal was to bring AI tools to regular practitioners and make them accessible in their day-to-day work. Unlike in the past, where AI seemed complex and obscure, Practice Better aims to showcase how AI can have a meaningful impact on practitioners' lives. By integrating AI into the platform, Practice Better strives to simplify administrative tasks and enhance the practitioner-client communication process.
One of the primary concerns surrounding AI in healthcare is the security and privacy of patient data. Graeme addresses this concern, highlighting how Practice Better took extensive measures to prioritize data security. The team worked closely with lawyers and conducted thorough research to identify reputable vendors with secure and reliable AI technologies. Practice Better's commitment to data protection extends not only to customer data but also to its own internal data. The company ensures that customer data is strictly used for the intended purpose and not sold to third parties.
A common question in the AI field is how training data is obtained and whether client data is used for training AI models. Graeme assures users that no client data is used to train models for Practice Better's AI tool. The vendors providing the AI technologies have their own database of training data, which is separate from client data generated within the platform. While the training data sources may include open data sets, the client-specific data remains confidential and secure.
Hillary raises concerns about the black box nature of AI and the challenge of understanding how AI models generate results. Graeme acknowledges these concerns and emphasizes the importance of Practice Better's framework for monitoring and auditing the outputs of the AI model. The goal is to limit the model's creativity and ensure deterministic results that align with practitioners' expectations. As Practice Better explores more advanced use cases, the focus on understanding AI outputs will only grow stronger.
Shifting the conversation to the application of AI in clinical decision support, Hillary shares her observations on how AI and human decision-making can complement each other. Graeme agrees and emphasizes that AI is designed to assist practitioners, not replace them. The combination of human expertise and AI support can lead to more effective diagnoses, treatment plans, and overall care for clients. The aim is not to undermine practitioners' control, but to enhance their capabilities and efficiency.
Graeme provides insights into the features currently available in Practice Better's AI tool. The initial phase includes transcription services, automated session summaries, and action item lists to help clients between sessions. The tool has received positive feedback from practitioners, who find it invaluable in reducing time spent on note-taking, improving client focus during sessions, and providing actionable insights to clients.
Graeme reveals future plans for Practice Better's AI tool, including the integration of SOAP notes, a popular note-taking format among practitioners. The team has recognized the demand for this feature and aims to streamline and automate the creation of SOAP notes, further enhancing productivity and saving practitioners' time. These ongoing developments demonstrate Practice Better's commitment to continuously improving its AI tool to meet practitioners' evolving needs.
Practice Better's incorporation of AI technology marks a significant milestone in the world of practice management software. By prioritizing security, privacy, and practitioners' needs, Practice Better has developed a robust AI tool that streamlines workflows, enhances client communication, and saves valuable time. As practitioners embrace this cutting-edge technology, Practice Better's AI tool will undoubtedly transform the way they serve their clients and revolutionize healthcare practices.
In this interview, Graeme's passion for leveraging AI to empower practitioners and improve client outcomes shines through. Practice Better's commitment to data security, transparency, and ongoing enhancements positions them as pioneers in the healthcare technology space. With Practice Better's AI tool, practitioners can confidently navigate the digital transformation of their practice while prioritizing client care.
