Simplify client communication

Secure Messaging in Practice Better is a HIPAA-compliant chat feature that lets you and your clients communicate safely within the portal. You can send 1-on-1 or group messages, share files, and even enable read receipts or autoresponders—keeping all communication private, organized, and secure.

Yes, all messaging in Practice Better is HIPAA-compliant. Messages are encrypted, stored securely, and designed to protect sensitive health information while keeping your client communications private and safe.

Yes. Once clients activate their accounts, they can message you directly through the Client Portal. Communication is HIPAA-compliant and encrypted, ensuring privacy and security. You can chat from the Messages page or Messenger tab, send attachments or voice notes, and manage conversations easily. You also control messaging preferences and access in your settings.

Yes, you can send group messages to clients in Practice Better with our Professional, Plus, or Team plan. Group chats let you share updates, resources, or reminders with multiple clients at once, while keeping communication HIPAA-compliant and encrypted.

Yes. All messages in Practice Better are encrypted end-to-end, ensuring your conversations remain private, HIPAA-compliant, and secure between you and your clients.

Absolutely. You can securely attach PDFs, videos, and other documents to protocols and share them directly with clients. All resources are delivered together within the protocol message, ensuring HIPAA-compliant, encrypted sharing of detailed, customized materials.

Yes, messaging notifications are available on mobile. Just go to Settings & Preferences > Notification Preferences in the app, make sure Instant Alerts are enabled, and allow notifications when prompted. Restarting the app will ensure your settings take effect.

Absolutely. You can restrict messaging to business hours by adjusting your Availability & Messaging settings. This lets you control when clients can reach you, ensuring boundaries are respected while keeping communication secure and HIPAA-compliant.

Clients can message you securely right from the Practice Better Client Portal on their computer. Communication is HIPAA-compliant and encrypted, with providers controlling access. Clients also have the option to download the Practice Better mobile app for convenient, on-the-go messaging. Instant alerts are available on Android, Windows, and Mac—but not on iPhone or iPad due to Apple restrictions.

Yes, Secure Messaging is included in all subscription plans. It lets you and your clients communicate quickly and safely without compromising security. And with the ability to grant or restrict chat access on a client-by-client or program basis, you're always in control.