Zoom + Practice Better

Run your one-on-one and group telehealth sessions using Zoom.

What is Zoom?

Zoom connects your Zoom account to Practice Better so you can run telehealth sessions without leaving your booking workflow. It's a good fit if you need to record sessions, host meetings with multiple clients, or run discovery calls with prospective clients who don't have Client Portal access. Practice Better also includes its own built-in telehealth option, so Zoom is optional, not required.

What you can do with Zoom

Record sessions — Capture appointments for your own records or client reference, using Zoom's recording features.

Run group sessions — Host telehealth appointments with multiple clients at once.

Meet with prospects before they're clients — Run discovery calls over Zoom without giving someone access to the Client Portal.

Start a quick check-in from chat — Launch an instant Zoom meeting directly from an active client or group chat in Messages, and share the join link with one click.

Connect your Zoom account in minutes.

Link your Zoom account once, and start running telehealth sessions directly from your bookings.

Frequently asked questions

Does my client need Client Portal access to join a Zoom session?

No, the Zoom join link is included in their confirmation and reminder emails, so they can join without Client Portal access.

Can I still use Practice Better's built-in telehealth after linking Zoom?

Yes, you can switch the default telehealth option globally under Settings > Telehealth & Messaging, or per service under My Services > Booking Options.

Where do I adjust my Zoom meeting settings, like auto-recording?

Those settings live in your Zoom account dashboard, not in Practice Better, since Practice Better creates and manages meetings using your existing Zoom settings.

Can I start a Zoom meeting outside of a scheduled session?

Yes, you can launch an instant Zoom meeting directly from an active chat on your Messages page.

How do I disconnect my Zoom account?

Unlink it from your 3rd Party Integration page in Practice Better, or directly from your Zoom Marketplace account.

Stop sending clients a separate Zoom link by hand.

Try any paid plan free.