A HIPAA compliant telehealth platform encrypts all protected health information (PHI) — video sessions, messages, files, and notes — enforces access controls, maintains audit logs, and signs a Business Associate Agreement (BAA) with your practice. Without all of these, the platform doesn't qualify.
This guide covers the eight best HIPAA compliant telehealth platforms: what each one does well, where it falls short, and which type of practice it fits best.
Quick answer: The best HIPAA compliant telehealth platforms are Practice Better, SimplePractice, Healthie, Doxy.me, Zoom for Healthcare, TherapyNotes, Jane App, and TheraPlatform. Practice Better is the strongest choice for practitioners who need telehealth fully integrated with charting, billing, and client engagement.
A telehealth platform meets HIPAA requirements when it includes:
Every platform on this list meets these baseline requirements. The differences come down to which additional features they include — and which practice types they're actually built for.
Best for: Nutrition, health coaching, functional medicine, mental health and other wellness practitioners who need reliable telehealth as part of a full practice management system.
Practice Better is an all-in-one EHR and practice management platform purpose-built for health and wellness practitioners — dietitians, health coaches, naturopathic doctors, functional medicine providers, and integrative health professionals. Telehealth is one piece of a connected system that also handles charting, scheduling, billing, client intake, protocols, and programs.
HIPAA compliance features: AES-256 encryption across sessions, notes, billing records, and client communications. Role-based permissions, automatic audit logs, BAA included on all paid plans. HIPAA, PIPEDA, GDPR, and PHIPA compliant.
What sets it apart: Telehealth sessions connect directly to the rest of your client record. You can document notes during the call, reference past charts without switching tabs, and have the AI Charting Assistant generate session summaries automatically. Between sessions, clients stay engaged through the client portal — daily journals, habit tracking, progress photos, secure messaging, and protocol delivery all happen in the same environment where the telehealth session took place.
For practitioners running group sessions, Practice Better supports multi-participant video with group program infrastructure already built in. Client-tag-based document sharing and in-session documentation extend what you can accomplish during a virtual visit.
Limitations: Purpose-built for wellness, so it's a weaker fit for traditional hospital systems. Telehealth is included on all paid plans — no add-on fee.
Pricing: Starts at $35/month. Try for up to 30 days at practicebetter.io/free-trial.
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Best for: Solo practitioners or small practices that want a simple, low-cost HIPAA compliant video tool without a full EHR.
Doxy.me is a browser-based telehealth platform — patients join via a link, no download or account required. It's one of the most widely used standalone telehealth tools in healthcare.
HIPAA compliance features: HIPAA, GDPR, PIPEDA/PHIPA, and HITECH compliant. BAA included on all plans, including free. Encrypted sessions.
What it does well: Zero friction for patients. The free plan offers unlimited video visits with a signed BAA — a strong entry point for practices just getting started with telehealth. Virtual waiting room, session history, and customizable room links are straightforward and reliable.
Limitations: Doxy.me is a video tool, not a practice management system. Charting, billing, scheduling, client intake, and documentation all require separate software. For practitioners who want telehealth connected to the rest of their workflow, the stitching-together creates overhead. Video quality can be inconsistent on weaker internet connections.
Pricing: Free plan available. Professional plan at $35/month ($29/month billed annually). Clinic plan with multi-provider management at custom pricing.
Best for: Mental health practitioners — therapists, counselors, and psychologists running solo or small group practices.
SimplePractice is a widely used practice management platform with solid telehealth, scheduling, and billing capabilities. It's the most recognized name in the therapy space and has a clean, well-designed interface.
HIPAA compliance features: Encrypted video sessions, BAA included, secure client portal messaging. Standard audit controls.
What it does well: One-click video session launch from the client portal. Intake forms, treatment plans, and insurance billing are well-integrated. The client-facing experience is polished and easy to navigate.
Limitations: Wellness-specific features (protocol builders, food journals, meal planning integration) are absent. Built for therapy-first workflows; nutrition and health coaching use cases are less well-supported.
Pricing: Starter at $49/month (includes 1:1 telehealth). Essential at $79/month. Plus at $99/month.
Best for: Healthcare organizations and practices already in the Zoom ecosystem that need a HIPAA-compliant video layer without switching platforms.
Zoom for Healthcare is the healthcare-specific tier of the Zoom platform. Standard Zoom accounts are not HIPAA compliant — Zoom for Healthcare adds a BAA, additional security controls, and healthcare-specific configurations.
HIPAA compliance features: BAA available with Zoom for Healthcare plans. AES-256 encryption, end-to-end encryption option, role-based access controls. Standard Zoom security infrastructure with healthcare-grade configuration.
What it does well: Familiar interface for both providers and patients. Scales from solo visits to multi-provider group sessions and webinars. Solid video and audio quality.
Limitations: Zoom for Healthcare is a video conferencing tool, not a clinical platform. There's no EHR, no charting, no scheduling, no billing — all require separate systems. Standard consumer Zoom is not HIPAA compliant; using the wrong tier exposes your practice. Pricing is organization-level and not published transparently.
Pricing: Contact Zoom for Healthcare — not publicly listed for individual practices. Standard Zoom plans do not include a BAA.
Best for: Registered dietitians, nutrition coaches, and wellness practitioners who want strong client engagement data and group coaching features.
Healthie is a practice management and EHR platform aimed at nutrition and wellness professionals. It has meaningful overlap with Practice Better in audience and feature set.
HIPAA compliance features: HIPAA and GDPR compliant. Encrypted video, BAA available, secure messaging built in.
What it does well: Telehealth integrates with client tracking data — wearable syncs (Dexcom CGM, Fitbit, Apple Health), food logging, and nutrition analysis. Strong group coaching infrastructure. Insurance billing supports MNT codes with ClaimMD integration for dietitians.
Limitations: Client portal and mobile experience are generally considered less polished than Practice Better. Protocol automation and between-session engagement tools are less developed. The Core plan caps at 10 active clients, which limits solo practitioners who are growing. Costs climb quickly beyond the entry tier.
Pricing: Core plan at $19.99/month (billed monthly) or $18/month (billed annually), for up to 10 active clients. Telehealth included on all plans.
Best for: Mental health practitioners — particularly therapists who bill insurance and need strong documentation templates.
TherapyNotes is a practice management EHR built specifically for behavioral health. It has a strong reputation in the therapy space for its documentation tools and insurance billing workflow.
HIPAA compliance features: HIPAA compliant. Encrypted sessions and secure client portal. BAA included.
What it does well: Clinical note templates are extensive — progress notes, treatment plans, and intake documentation built for behavioral health. Insurance billing is well-integrated. Solid scheduling with a simple client-facing booking experience.
Limitations: Client engagement tools between sessions are thin — no food journaling, habit tracking, or protocol delivery. Built for mental health; not a fit for nutrition, wellness, or functional medicine practitioners.
Pricing: Starts at $69/month for solo practitioners (includes telehealth). Group plan starts at $79/month for the first clinician, plus $50/month per additional clinician.
Best for: Multi-disciplinary clinics, especially in Canada, with multiple practitioners across different modalities.
Jane App is a practice management and telehealth platform popular with interdisciplinary clinics — physiotherapy, chiropractic, massage, naturopathic medicine, and nutrition practices that share scheduling infrastructure. It has a strong Canadian user base and multi-province compliance coverage.
HIPAA compliance features: HIPAA, PIPEDA, and PHIPA compliant. Encrypted video, BAA available, secure messaging and client portal.
What it does well: Scheduling — color-coded across multiple providers, waitlist management, and relationship management for family bookings. Community template library thousands of clinical forms. Strong multi-practitioner infrastructure with clean charting and billing.
Limitations: Between-session client engagement tools are limited compared to Practice Better — no food journals, habit tracking, or structured protocol delivery. Telehealth is an add-on at $15/month per practitioner on most plans. Less suited to solo wellness practitioners who want deep client engagement outside of sessions. More Canada-centric in its compliance and community positioning.
Pricing: Starts at $54/month. Telehealth is a $15/month add-on per practitioner.
Best for: Solo and small-group mental health practitioners who want telehealth, EHR, and billing in one place at a lower price point.
TheraPlatform is a practice management and telehealth platform designed for mental health professionals. It covers the core stack — video, notes, scheduling, billing — with a price point that aims lower than SimplePractice.
HIPAA compliance features: HIPAA compliant. Encrypted video sessions, BAA included, secure messaging.
What it does well: Solid documentation tools including progress notes and treatment plans. Billing and insurance features are built in without add-on fees. Telehealth is included from the base plan. Competitive pricing for solo practitioners.
Limitations: Interface is functional but dated compared to SimplePractice or Practice Better. Limited client engagement tools between sessions. Primarily serves behavioral health; not a fit for wellness or nutrition-focused practices.
Pricing: Starts at $39/month (Basic plan, includes telehealth). Pro at $69/month and Pro Plus at $79/month for additional features.
The right choice depends on what role telehealth plays in your practice and what you need around it.
If telehealth is one part of a full practice: You need a platform where video connects directly to charting, billing, scheduling, and client communication. Practice Better, SimplePractice, Healthie, TherapyNotes, and Jane App all handle this — the question is whether the platform matches your specialty and workflow.
If telehealth is the whole job: A standalone tool like Doxy.me or Zoom for Healthcare works, but you'll manage everything else separately. That creates overhead; account for it in your evaluation.
If you're a nutrition, functional medicine, or integrative wellness practitioner: Practice Better is the purpose-built choice. The compliance infrastructure is there, and so are the wellness-specific tools — protocol delivery, food journals, meal planning integration, group programs — that generic platforms don't have.
You might also like: The Top Five AI Marketing Tools You Need to Build Your Private Practice
Are all telehealth platforms HIPAA compliant?
No. General video tools like standard Zoom, FaceTime, Skype, and Google Meet are not automatically HIPAA compliant. A telehealth platform qualifies only when it includes encryption, access controls, audit logging, and a signed BAA. Using a non-compliant tool to conduct virtual visits puts your practice at risk of HIPAA violations.
Do I need a BAA with my telehealth platform?
Yes. A Business Associate Agreement is a legal requirement under HIPAA for any vendor that handles PHI on your behalf. Every platform on this list offers a BAA. For Zoom for Healthcare, you need the healthcare-specific plan — standard Zoom accounts do not include one.
Is Practice Better HIPAA compliant?
Yes. Practice Better is HIPAA, PIPEDA, GDPR, and PHIPA compliant. It includes AES-256 encryption, role-based access controls, automatic audit logs, and a BAA for all paid plans.
Can I use a free telehealth platform and still be HIPAA compliant?
Yes, if the free plan includes a signed BAA and encrypted sessions. Doxy.me's free plan includes both. Most free tiers on general-purpose video tools do not.
What's the difference between a HIPAA compliant telehealth platform and a HIPAA compliant EHR?
A standalone telehealth platform handles video sessions only. A HIPAA compliant EHR integrates video with charting, scheduling, billing, and client records. For most private practices, an integrated platform reduces compliance surface area and administrative overhead compared to managing multiple separate tools.
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A HIPAA compliant telehealth platform encrypts all protected health information (PHI) — video sessions, messages, files, and notes — enforces access controls, maintains audit logs, and signs a Business Associate Agreement (BAA) with your practice. Without all of these, the platform doesn't qualify.
This guide covers the eight best HIPAA compliant telehealth platforms: what each one does well, where it falls short, and which type of practice it fits best.
Quick answer: The best HIPAA compliant telehealth platforms are Practice Better, SimplePractice, Healthie, Doxy.me, Zoom for Healthcare, TherapyNotes, Jane App, and TheraPlatform. Practice Better is the strongest choice for practitioners who need telehealth fully integrated with charting, billing, and client engagement.
A telehealth platform meets HIPAA requirements when it includes:
Every platform on this list meets these baseline requirements. The differences come down to which additional features they include — and which practice types they're actually built for.
Best for: Nutrition, health coaching, functional medicine, mental health and other wellness practitioners who need reliable telehealth as part of a full practice management system.
Practice Better is an all-in-one EHR and practice management platform purpose-built for health and wellness practitioners — dietitians, health coaches, naturopathic doctors, functional medicine providers, and integrative health professionals. Telehealth is one piece of a connected system that also handles charting, scheduling, billing, client intake, protocols, and programs.
HIPAA compliance features: AES-256 encryption across sessions, notes, billing records, and client communications. Role-based permissions, automatic audit logs, BAA included on all paid plans. HIPAA, PIPEDA, GDPR, and PHIPA compliant.
What sets it apart: Telehealth sessions connect directly to the rest of your client record. You can document notes during the call, reference past charts without switching tabs, and have the AI Charting Assistant generate session summaries automatically. Between sessions, clients stay engaged through the client portal — daily journals, habit tracking, progress photos, secure messaging, and protocol delivery all happen in the same environment where the telehealth session took place.
For practitioners running group sessions, Practice Better supports multi-participant video with group program infrastructure already built in. Client-tag-based document sharing and in-session documentation extend what you can accomplish during a virtual visit.
Limitations: Purpose-built for wellness, so it's a weaker fit for traditional hospital systems. Telehealth is included on all paid plans — no add-on fee.
Pricing: Starts at $35/month. Try for up to 30 days at practicebetter.io/free-trial.
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Best for: Solo practitioners or small practices that want a simple, low-cost HIPAA compliant video tool without a full EHR.
Doxy.me is a browser-based telehealth platform — patients join via a link, no download or account required. It's one of the most widely used standalone telehealth tools in healthcare.
HIPAA compliance features: HIPAA, GDPR, PIPEDA/PHIPA, and HITECH compliant. BAA included on all plans, including free. Encrypted sessions.
What it does well: Zero friction for patients. The free plan offers unlimited video visits with a signed BAA — a strong entry point for practices just getting started with telehealth. Virtual waiting room, session history, and customizable room links are straightforward and reliable.
Limitations: Doxy.me is a video tool, not a practice management system. Charting, billing, scheduling, client intake, and documentation all require separate software. For practitioners who want telehealth connected to the rest of their workflow, the stitching-together creates overhead. Video quality can be inconsistent on weaker internet connections.
Pricing: Free plan available. Professional plan at $35/month ($29/month billed annually). Clinic plan with multi-provider management at custom pricing.
Best for: Mental health practitioners — therapists, counselors, and psychologists running solo or small group practices.
SimplePractice is a widely used practice management platform with solid telehealth, scheduling, and billing capabilities. It's the most recognized name in the therapy space and has a clean, well-designed interface.
HIPAA compliance features: Encrypted video sessions, BAA included, secure client portal messaging. Standard audit controls.
What it does well: One-click video session launch from the client portal. Intake forms, treatment plans, and insurance billing are well-integrated. The client-facing experience is polished and easy to navigate.
Limitations: Wellness-specific features (protocol builders, food journals, meal planning integration) are absent. Built for therapy-first workflows; nutrition and health coaching use cases are less well-supported.
Pricing: Starter at $49/month (includes 1:1 telehealth). Essential at $79/month. Plus at $99/month.
Best for: Healthcare organizations and practices already in the Zoom ecosystem that need a HIPAA-compliant video layer without switching platforms.
Zoom for Healthcare is the healthcare-specific tier of the Zoom platform. Standard Zoom accounts are not HIPAA compliant — Zoom for Healthcare adds a BAA, additional security controls, and healthcare-specific configurations.
HIPAA compliance features: BAA available with Zoom for Healthcare plans. AES-256 encryption, end-to-end encryption option, role-based access controls. Standard Zoom security infrastructure with healthcare-grade configuration.
What it does well: Familiar interface for both providers and patients. Scales from solo visits to multi-provider group sessions and webinars. Solid video and audio quality.
Limitations: Zoom for Healthcare is a video conferencing tool, not a clinical platform. There's no EHR, no charting, no scheduling, no billing — all require separate systems. Standard consumer Zoom is not HIPAA compliant; using the wrong tier exposes your practice. Pricing is organization-level and not published transparently.
Pricing: Contact Zoom for Healthcare — not publicly listed for individual practices. Standard Zoom plans do not include a BAA.
Best for: Registered dietitians, nutrition coaches, and wellness practitioners who want strong client engagement data and group coaching features.
Healthie is a practice management and EHR platform aimed at nutrition and wellness professionals. It has meaningful overlap with Practice Better in audience and feature set.
HIPAA compliance features: HIPAA and GDPR compliant. Encrypted video, BAA available, secure messaging built in.
What it does well: Telehealth integrates with client tracking data — wearable syncs (Dexcom CGM, Fitbit, Apple Health), food logging, and nutrition analysis. Strong group coaching infrastructure. Insurance billing supports MNT codes with ClaimMD integration for dietitians.
Limitations: Client portal and mobile experience are generally considered less polished than Practice Better. Protocol automation and between-session engagement tools are less developed. The Core plan caps at 10 active clients, which limits solo practitioners who are growing. Costs climb quickly beyond the entry tier.
Pricing: Core plan at $19.99/month (billed monthly) or $18/month (billed annually), for up to 10 active clients. Telehealth included on all plans.
Best for: Mental health practitioners — particularly therapists who bill insurance and need strong documentation templates.
TherapyNotes is a practice management EHR built specifically for behavioral health. It has a strong reputation in the therapy space for its documentation tools and insurance billing workflow.
HIPAA compliance features: HIPAA compliant. Encrypted sessions and secure client portal. BAA included.
What it does well: Clinical note templates are extensive — progress notes, treatment plans, and intake documentation built for behavioral health. Insurance billing is well-integrated. Solid scheduling with a simple client-facing booking experience.
Limitations: Client engagement tools between sessions are thin — no food journaling, habit tracking, or protocol delivery. Built for mental health; not a fit for nutrition, wellness, or functional medicine practitioners.
Pricing: Starts at $69/month for solo practitioners (includes telehealth). Group plan starts at $79/month for the first clinician, plus $50/month per additional clinician.
Best for: Multi-disciplinary clinics, especially in Canada, with multiple practitioners across different modalities.
Jane App is a practice management and telehealth platform popular with interdisciplinary clinics — physiotherapy, chiropractic, massage, naturopathic medicine, and nutrition practices that share scheduling infrastructure. It has a strong Canadian user base and multi-province compliance coverage.
HIPAA compliance features: HIPAA, PIPEDA, and PHIPA compliant. Encrypted video, BAA available, secure messaging and client portal.
What it does well: Scheduling — color-coded across multiple providers, waitlist management, and relationship management for family bookings. Community template library thousands of clinical forms. Strong multi-practitioner infrastructure with clean charting and billing.
Limitations: Between-session client engagement tools are limited compared to Practice Better — no food journals, habit tracking, or structured protocol delivery. Telehealth is an add-on at $15/month per practitioner on most plans. Less suited to solo wellness practitioners who want deep client engagement outside of sessions. More Canada-centric in its compliance and community positioning.
Pricing: Starts at $54/month. Telehealth is a $15/month add-on per practitioner.
Best for: Solo and small-group mental health practitioners who want telehealth, EHR, and billing in one place at a lower price point.
TheraPlatform is a practice management and telehealth platform designed for mental health professionals. It covers the core stack — video, notes, scheduling, billing — with a price point that aims lower than SimplePractice.
HIPAA compliance features: HIPAA compliant. Encrypted video sessions, BAA included, secure messaging.
What it does well: Solid documentation tools including progress notes and treatment plans. Billing and insurance features are built in without add-on fees. Telehealth is included from the base plan. Competitive pricing for solo practitioners.
Limitations: Interface is functional but dated compared to SimplePractice or Practice Better. Limited client engagement tools between sessions. Primarily serves behavioral health; not a fit for wellness or nutrition-focused practices.
Pricing: Starts at $39/month (Basic plan, includes telehealth). Pro at $69/month and Pro Plus at $79/month for additional features.
The right choice depends on what role telehealth plays in your practice and what you need around it.
If telehealth is one part of a full practice: You need a platform where video connects directly to charting, billing, scheduling, and client communication. Practice Better, SimplePractice, Healthie, TherapyNotes, and Jane App all handle this — the question is whether the platform matches your specialty and workflow.
If telehealth is the whole job: A standalone tool like Doxy.me or Zoom for Healthcare works, but you'll manage everything else separately. That creates overhead; account for it in your evaluation.
If you're a nutrition, functional medicine, or integrative wellness practitioner: Practice Better is the purpose-built choice. The compliance infrastructure is there, and so are the wellness-specific tools — protocol delivery, food journals, meal planning integration, group programs — that generic platforms don't have.
You might also like: The Top Five AI Marketing Tools You Need to Build Your Private Practice
Are all telehealth platforms HIPAA compliant?
No. General video tools like standard Zoom, FaceTime, Skype, and Google Meet are not automatically HIPAA compliant. A telehealth platform qualifies only when it includes encryption, access controls, audit logging, and a signed BAA. Using a non-compliant tool to conduct virtual visits puts your practice at risk of HIPAA violations.
Do I need a BAA with my telehealth platform?
Yes. A Business Associate Agreement is a legal requirement under HIPAA for any vendor that handles PHI on your behalf. Every platform on this list offers a BAA. For Zoom for Healthcare, you need the healthcare-specific plan — standard Zoom accounts do not include one.
Is Practice Better HIPAA compliant?
Yes. Practice Better is HIPAA, PIPEDA, GDPR, and PHIPA compliant. It includes AES-256 encryption, role-based access controls, automatic audit logs, and a BAA for all paid plans.
Can I use a free telehealth platform and still be HIPAA compliant?
Yes, if the free plan includes a signed BAA and encrypted sessions. Doxy.me's free plan includes both. Most free tiers on general-purpose video tools do not.
What's the difference between a HIPAA compliant telehealth platform and a HIPAA compliant EHR?
A standalone telehealth platform handles video sessions only. A HIPAA compliant EHR integrates video with charting, scheduling, billing, and client records. For most private practices, an integrated platform reduces compliance surface area and administrative overhead compared to managing multiple separate tools.
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