We seek them. We trust them. We love them. We're talking about reviews, those digital assurances consumers crave when deciding everything from where to eat dinner to who to turn to for health and wellness support.
Here are two big truths about reviews:
The allure of Google reviews isn't surprising when you consider the platform serves them up directly through its massively popular search engine and Google Maps. It's equally understandable why so many health and wellness practitioners want to generate Google reviews to help with new client acquisition.
If you have a virtual practice, you can still get reviews without a Google Business Profile. You may send a Broadcast Message (Plus or Team plans) or use a Task Automation to send out a link to review your practice.
Rachel Caven of Caven Nutrition Group is a big fan of using Google reviews in her marketing mix.
"80% of our clients find us through Google," says Caven. "A lot will say, 'I just Googled, and you had the best reviews.' Google reviews are also very important for SEO. And if you have a physical location, it is essential for your Google Maps listing."
In a nutshell, Google reviews make it easier for potential clients to find and trust you:
Your business needs a Google Business profile associated with a physical location to use Google reviews. Claiming your profile isn't enough to make it rank well in local search results. It must also be accurate, complete, and engaging so that future clients can easily find you through search.
If you’re already a Practice Better customer, you can turn on automated Google reviews for free over here. If you aren’t using Practice Better yet, try it free for 14 days.
Psst: if you need help optimizing your Google Business Profile, check out this comprehensive guide.
Once your profile is polished, it's time to ask your clients to leave reviews.
~ Insert record scratch ~
Healthcare and sales can sometimes feel incompatible. While you can wait and hope your clients spontaneously leave glowing Google reviews, Rachel Caven finds that asking them will get more of that 5-star goodness rolling in.
"Everyone is busy and forgets to do things – even the things they want to do," she says. "A simple reminder email can easily increase your reviews."
If the mere thought of asking for reviews feels like a distraction at best and awkward at worst, good news: there's an automation for that.
Practice Better takes the ick out of the ask by automating Google reviews. Keep reading to understand the simple steps required to get automated reviews working for your business.
A quick note before you dive in. Some practitioners operate under regulatory bodies that prohibit asking clients for Google reviews or testimonials. You should check with your regulator if you're unclear on your eligibility. If you still have doubts after seeking clarification, it's best to get qualified legal advice before proceeding.
Practice Better pulls location addresses directly from the Google address widget.
If there’s no address, or you select one that lacks a valid Google Place ID, you’ll get a notification that it can’t be used for Google Review requests and prompted to look for a valid location.
Practice Better includes default templates for requesting a session review. One is for email, and one is for SMS. Both are editable to ensure your Google review request sounds like you.
There are a few steps to customize your automated Google review requests to your needs. Note that if you're operating a group practice, you can trigger automations for specific team members or everyone.
Once a client clicks the Review link in the email or text they’re taken to the exact location in Google where they can leave a review for your business.
Asking clients for Google reviews doesn’t have to be awkward when you get your EHR to do the heavy lifting. Bonus: automating the ask frees you to focus on creating exceptional experiences that earn more of the 5-star reviews that help your business shine in a noisy marketplace.
If you’re already a Practice Better customer, you can turn on automated Google reviews for free over here. If you aren’t using Practice Better yet, try it free for 14 days.
Yes, you do. Learn how to set yours up over here.
It depends. Not all regulatory bodies allow practitioners to solicit client reviews and testimonials. Check with your regulator or consult a qualified legal professional to be sure.
You don't need to do anything. This feature must be turned on in Practice Better to be active.
Only if you want it to. You can customize the frequency of asks when you set up the automation.
Google will only remove reviews that violate its policies. If you want to safeguard against negative reviews, you can solicit client feedback before you trigger the review request. Practice Better includes an automation to send a feedback form. You can then flag clients sharing positive sentiments and send them a broadcast message with a Google review request.
Nope. It's included free with your Practice Better subscription.
