Practice Better vs Jane App: Best Choice for Small Group Practices?

Selecting practice management software for your 2-10 clinician team means balancing ease of use, clinical functionality, and collaborative features. Practice Better and Jane App both serve small group practices, but they're designed for different types of teams and clinical workflows. This comprehensive comparison helps you determine which platform aligns with your practice structure, specialty focus, and growth plans.

TL;DR

• Practice Better excels in client engagement and wellness program delivery with protocols, journaling, group programs, and client accountability tools ideal for holistic and functional medicine practices.
• Jane App focuses on clinic workflow management with robust scheduling, insurance billing features (particularly in Canada), and interdisciplinary team coordination suited for physiotherapy, chiropractic, and multidisciplinary clinics.
• Both platforms serve small-to-mid-sized teams well, but Practice Better focuses on relationship-based wellness care while Jane App streamlines traditional clinic operations and appointment-driven practices.

At-a-Glance Comparison

Who Each Platform Is Best For

Choose Practice Better if you:

• Run a 2-10 clinician wellness, nutrition, or functional medicine practice focused on transformative client relationships
• Want robust client engagement tools like protocols, progress tracking, and journaling between sessions
• Plan to scale with online programs, group coaching, or wellness courses beyond 1:1 consultations
• Operate primarily on private-pay, package-based, or health coaching models
• Need deep customization for holistic treatment plans and client education

Choose Jane App if you:

• Manage a multidisciplinary clinic with physiotherapists, chiropractors, massage therapists, or mental health professionals
• Require streamlined scheduling, room management, and appointment-focused workflows
• Need robust Canadian insurance billing integrations (TELUS eClaims, Pacific Blue Cross)
• Value clean, simple interfaces with minimal learning curve for diverse team members
• Want strong online booking capabilities with practitioner-specific availability

Consider alternatives if you:

• Run a traditional medical practice requiring MIPS reporting
• Require enterprise-level features for clinics with 25+ practitioners

Feature-by-Feature Comparison

Scheduling & Appointments

Practice Better:

• Online booking with customizable intake forms
• Calendar sync (Google Calendar, Apple Calendar)
• Group appointments and class scheduling
• Recurring appointment templates
• Automated email and SMS reminders
• Wait list management
• Team calendar view for multi-practitioner coordination
• Program-based scheduling (link appointments to programs)
• No per-appointment limits

Jane App:

• Robust online booking widget with practitioner selection
• Advanced calendar management with color-coding
• Room and equipment scheduling
• Break management and shift planning
• Appointment packages and prepaid series
• Automated SMS and email reminders (unlimited included)
• Multi-location scheduling support
• Waitlist automation with intelligent matching
• Self-check-in kiosk capability

Takeaway: Jane App delivers superior scheduling sophistication for busy, appointment-driven clinics with complex practitioner, room, and equipment coordination. Practice Better focuses on relationship-based scheduling tied to wellness programs and longer-term client engagement.

Telehealth Capabilities

Practice Better:

• Native telehealth for 1:1 sessions, and Zoom integration for group sessions
• Session recording option (where legally permitted)
• In-session protocol sharing and resource delivery
• Screen sharing via Zoom
• Group webinar hosting
• Mobile telehealth access
• No per-session fees
• Session notes during video calls, powered by AI

Jane App:

• Native telehealth built into platform
• HD video quality with screen sharing
• Basic telehealth features (no group video)
• Mobile app access for practitioners
• Session links sent via email/SMS
• PIPEDA compliant (Canada)
• Integrated directly with appointment flow

Takeaway: Practice Better offers more advanced telehealth with group sessions and deeper integration with client engagement tools (protocols, journaling). Jane App provides solid, appointment-integrated telehealth but less feature-rich for practitioners offering group sessions or program-based care.

Charting, Notes & Templates

Practice Better:

• Customizable note and form templates
• Drag-and-drop charting builder
• AI-assisted note-taking (via credits)
• Protocol builder for comprehensive treatment plans
• Session note templates library
• Shareable client-facing notes
• PDF and document upload
• Unlimited storage (Team plan)

Jane App:

• 10,000+ pre-built charting templates
• SOAP notes with customizable fields
• Treatment plan templates
• Side-by-side photo comparison tool
• Drawing and annotation tools
• Voice-to-text charting (dictation)
• AI Scribe feature ($15/mo per practitioner)
• Chart template library by specialty
• Chart locking and permissions

Takeaway: Jane App's extensive template library (10,000+) gives it an edge for diverse specialties needing quick, standardized documentation. Practice Better's protocol feature creates more comprehensive, client-facing treatment plans that promote engagement between visits.

Client Portal & Engagement

Practice Better:

• Fully branded client portal with custom domain
• Secure two-way messaging
• Self-service booking, rescheduling, cancellation
• Protocols: treatment plans with tasks, supplements, resources
• Client journaling: food, mood, symptom, activity tracking
• Goal setting with progress visualization
• Access to invoices, receipts, and documents
• Program modules with educational content
• Community features for group programs
• Mobile apps (iOS & Android) for clients

Jane App:

• Basic client portal (called Patient Portal)
• Secure messaging with practitioners
• Online booking and appointment management
• View invoices and payment history
• Access chart summaries (if shared by practitioner)
• Complete intake forms before appointments
• View treatment plans (if shared)
• Limited client engagement features
• Mobile-responsive (web-based; no dedicated client app)

Takeaway: This is Practice Better's strongest differentiator. Its client portal is designed for ongoing engagement, accountability, and wellness tracking between sessions. Jane App's portal is more transactional, focused on booking management and administrative tasks rather than therapeutic engagement.

Billing & Claims (RCM)

Practice Better:

• Practice Better Payments (Online: 2.9% + $0.30/transaction, In Person: 2.7% + $0.05/transaction)
• Invoice creation and management
• Package and subscription billing
• Recurring payment automation
• Superbill generation for insurance reimbursement
• Direct insurance claim submission via Claim.MD
• Sales tax handling
• Product sales (supplements, programs, courses)
• Payment plans and deposits

Jane App:

• Jane Payments (2.9% + $0/transaction)
• Invoice creation with itemized billing codes
• Direct insurance billing (Canada): TELUS eClaims, Pacific Blue Cross, Claim.MD
• Insurance add-on: $20/mo base + $5/full license, $2.50/half license
• Credit card on file with automatic charging
• Payment plans and packages
• Split billing (insurance + patient portion)
• US insurance: Limited integrations

Takeaway: Jane App and Practice Better both offer integrated insurance billing via Claim.MD, though Jane also offers Canada-specific insurance billing via TELUS eClaims and Pacific Blue Cross. Practice Better also excels for private-pay practices with excellent package and subscription management.

EHR & Compliance

Practice Better:

• HIPAA (US), PIPEDA, PHIPA (Canada), GDPR (EU) compliant
• Business Associate Agreements (BAA) provided
• End-to-end encryption (AES-256)
• Two-factor authentication (2FA)
• Comprehensive audit logs
• Data encrypted at rest and in transit
• Regular third-party security audits
• Secure cloud infrastructure

Jane App:

• HIPAA (US) and PIPEDA (Canada) compliant
• Business Associate Agreements provided
• Password-protected charts with access controls
• Chart permissions by practitioner or role
• Encrypted data transmission (TLS)
• Automatic data backups
• Secure cloud infrastructure
• Audit trails for chart access
• 99.9% uptime rate

Takeaway: Both platforms meet core compliance requirements for healthcare practices in North America. Practice Better offers broader international compliance (GDPR). Jane App provides granular chart-level permissions useful for interdisciplinary clinics where not all practitioners should access all client records.

Group & Team Management

Practice Better:

• Team plan built for 2-10+ practitioners
• Practitioner and admin user roles
• Shared or private client lists
• Internal team messaging
• Client assignment and transfer capabilities
• Shared protocols and templates library
• Centralized billing and reporting
• Permission-based access controls
• Team calendar coordination
• Up to 3 free admin users (Team plan)
• Per-seat pricing: $35/mo additional practitioners

Jane App:

• Multi-practitioner support on all plans (except Balance)
• Practitioner-specific scheduling and settings
• Admin and front-desk roles
• Unlimited admin profiles (no extra cost)
• Practitioner-level permissions and chart access
• Shared or private client records
• Room and equipment scheduling
• Multi-location support
• Team performance reporting
• Full licenses: $25-30/mo; Half licenses: $12.50-15/mo (<24 hrs/week)

Takeaway: Jane App offers more flexible practitioner licensing (full vs. half), making it cost-effective for clinics with part-time practitioners and large support staff. Practice Better's team features emphasize collaboration and shared client care workflows for teams looking to increase efficiency and scale effectively.

Reporting & Analytics

Practice Better:

• Revenue and financial dashboards
• Client engagement metrics
• Appointment analytics
• Program enrollment and completion tracking
• Practitioner performance reports
• Custom date range reporting
• Export capabilities (CSV, PDF)
• Sales performance (products, programs)

Jane App:

• Financial reports (revenue, outstanding, payments)
• Appointment-based reporting (attendance, no-shows, cancellations)
• Practitioner productivity metrics
• Treatment and billing code reports
• Online booking analytics
• Insurance billing reports (with insurance add-on)
• Custom report builder
• Export to CSV/Excel

Takeaway: Jane App provides more traditional clinic management reports focused on appointments, practitioner productivity, and financial performance. Practice Better offers program and client engagement analytics valuable for wellness practices tracking transformational outcomes.

Integrations & Ecosystem

Practice Better:

• That Clean Life (meal planning)
• Fullscript (supplement dispensary)
• WholeScripts (supplement dispensary)
• Rupa Health (lab ordering)
• Zoom (group telehealth)
• Stripe (payments)
• Google Calendar
• Zapier (500+ app connections)
• Fitbit, Oura, Garmin (wearables)
• Dropbox, Google Drive

Jane App:

• Jane Payments (native payment processing)
• TELUS eClaims (insurance, Canada)
• Pacific Blue Cross (insurance, Canada)
• Physitrack (exercise prescription and patient education)
• Fullscript (supplements)
• Stripe and Square (payments)
• Google Calendar (view-only sync)
• MailChimp (marketing)
• Zapier (limited integration)
• Jane API for custom connections

Takeaway: Practice Better offers more wellness and nutrition-specific integrations (That Clean Life, wearables, lab ordering). Jane App's strength is Canadian insurance and physiotherapy-specific tools (Physitrack).

Mobile Applications

Practice Better:

• iOS and Android apps for practitioners
• iOS and Android apps for clients
• Full feature access on mobile
• Offline viewing of client information
• Push notifications for messages and bookings
• Mobile charting and protocol creation
• Client can journal, message, and access programs on mobile

Jane App:

• iOS and Android apps for practitioners
• Focus on charting and scheduling on mobile
• No dedicated client mobile app (web-responsive portal)
• Appointment notifications
• Access patient charts on mobile
• Voice-to-text notes on mobile
• View schedule and make edits
• Limited full feature set vs. desktop

Takeaway: Practice Better provides more comprehensive mobile experiences for both practitioners and clients, critical for wellness practices where client engagement happens between appointments. Jane App's mobile app serves practitioners for on-the-go chart access and scheduling but offers less functionality than desktop.

Migration & Onboarding

Practice Better:

• Migration Concierge Service available
• Data import assistance for client records
• Setup guidance and workflow consultation
• Template library to accelerate setup
• Practice Better Academy (video training)
• Onboarding webinars
• Email and chat support throughout transition
• Typical timeline: 2-4 weeks (solo), 4-6 weeks (teams)

Jane App:

• Data import tools and templates
• Import clients, appointments, and basic records
• CSV import support
• Comprehensive setup wizard
• Extensive help documentation
• Training webinars and videos
• Dedicated onboarding available for 10+ licenses (free)
• Support via chat, email, or phone during setup
• Typical timeline: 1-3 weeks

Takeaway: Jane App offers streamlined onboarding with particularly strong support for larger clinics (10+ practitioners receive dedicated onboarding). Practice Better's Migration Concierge provides more hands-on guidance valuable for practices with complex program structures, and has won multiple awards for Fastest Implementation and Most Implementable among EHR software platforms.

Support & Reliability

Practice Better:

• Live chat (business hours M-F 9 AM-6 PM ET)
• Email support (24-48 hour response)
• Help center with hundreds of articles
• Practice Better Academy (video training)
• Robust community of 12,000+ like-minded practitioners
• Monthly webinars and product updates
• 99.9%+ uptime

Jane App:

• Phone support (all plans, business hours)
• Live chat (all plans)
• Email support (24-48 hour response)
• Extensive help documentation
• Video tutorial library
• 99.9% uptime rate
• Community forums

Support Quality Based on User Reviews:

• Practice Better: G2 rating 9.2/10 for support quality; users praise responsiveness and helpfulness
• Jane App: G2 rating 8.8/10 for support quality; users consistently highlight exceptional customer service
• Phone support availability (Jane) particularly valued by clinics needing immediate assistance
• Both platforms receive strong marks for documentation quality and self-service resources

Takeaway: Practice Better's community of over 5,000 practitioners makes it a standout in the industry for networking among holistic health professionals. Jane App includes phone support on all plans (not just higher tiers), which many practitioners value for urgent issues. Both platforms maintain excellent reliability, with uptimes of 99.9%+.

Migration & Onboarding Experience

Practice Better Migration Process:

The Migration Concierge Service guides practices through the complete transition:

1. Discovery call to map your current system and workflow
2. Data extraction assistance from previous EHR
3. Import coordination for clients, forms, templates, and historical data
4. Team setup including roles, permissions, and shared resources
5. Workflow consultation to optimize Practice Better for your practice model
6. Training sessions for practitioners and admin staff
7. Go-live support during first 1-2 weeks of active use

Source: Migration Concierge Service

Jane App Migration Process:

Jane App provides structured onboarding with emphasis on self-service efficiency:

1. Data import tools with CSV templates for clients and appointments
2. Setup wizard guiding through essential configuration
3. Template library access with 10,000+ pre-built charting templates
4. Help documentation with step-by-step guides
5. Training webinars available weekly
6. Support team access via phone, chat, or email
7. Dedicated onboarding for clinics with 10+ licenses (complimentary)

Ready to Try Practice Better?

Start your free 14-day trial of Practice Better (no credit card required; 30-day trial for Team plan)

Not ready for a free trial? Check out these other options:

• Explore some of Practice Better's interactive product demos
• Compare all Practice Better plans in detail
• Explore the Migration Concierge Service for switching from Jane App

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